Your Privacy Matters To Us

Driver App — How We Use Your Data

Last updated: 30 July 2026
Applies to: the Mobvious Driver App (iOS and Android)

This page explains what data we collect through the Driver App, why we collect it, and how we use it. It is intended for drivers who use the app to carry out vehicle transport and delivery missions.

Mobvious processes this information only for operational, contractual, legal, and security purposes related to your work. We do not sell your personal data and we do not use driver data for advertising.

1. Who is concerned

This notice applies to professional drivers who log into the Mobvious Driver App with credentials provided by their employer or by Mobvious.

The app is a work tool. Data is processed so that missions can be assigned, executed, monitored, and documented.

2. Data we collect and why

2.1 Account and authentication

Data	Why we use it
Phone number	Identify you and send a one-time login code (OTP)
Login session / authentication token	Keep you securely signed in while you use the app

Purpose: secure access to your driver account and protection against unauthorized use.

2.2 Location (including in the background)

Data	Why we use it
GPS position (latitude, longitude, accuracy, speed, heading, and related coordinates)	Track progress of ongoing deliveries
Location while the app is open and while it is in the background / device is locked (when permission is granted)	Continuity of tracking during active missions

Purpose:

support live tracking of deliveries and pick-ups
help optimize routes and operational coordination
provide more accurate estimated arrival times
allow dispatch and operations teams to monitor mission status
serve as evidence for legitimate operational or legal needs (for example disputes, incidents, or fines related to a mission)

Location is requested with your permission. Background location is used so tracking can continue when the screen is off or another app is in the foreground during a delivery.

We do not use location data for marketing or to sell location profiles to third parties.

2.3 Photos and files (camera / photo library)

Data	Why we use it
Photos taken with the camera or selected from the library	Document vehicles, damage, condition checks, delivery proof, expenses, and mission-related files
Uploaded images stored in our cloud storage	Keep mission records for operations, customers, and compliance

Purpose: create a reliable mission audit trail (vehicle expertise, damage reports, delivery documents, and similar operational proofs).

The camera is used only when you choose to take or attach a photo. We do not access your full photo library for browsing outside the system photo picker flow.

2.4 Signatures and handover details

Data	Why we use it
Digital signature (image of the signature)	Confirm handover / receipt at pickup or drop-off
First name and last name associated with the signature	Identify the person who signed
Optional confirmation that expertise conditions were agreed	Document acceptance of vehicle condition at handover

Purpose: formal proof of delivery, collection, or condition agreement between parties involved in the mission.

2.5 Mission and operational activity

Data	Why we use it
Mission status updates (accept, refuse, arrive, complete, pauses, etc.)	Run and monitor the delivery workflow
Comments, justifications, and operational notes you enter	Explain delays, refusals, issues, or special circumstances
Time-clock / timesheet entries (when enabled)	Record working time for payroll and compliance processes
Vehicle expertise and inspection inputs	Record vehicle condition, damages, and related checks

Purpose: execute contracts with customers, coordinate logistics, ensure quality of service, and maintain accurate operational records.

2.6 Push notifications and device information

Data	Why we use it
Push notification token	Send mission alerts, updates, and service notifications
Basic device information (for example platform, model, OS-related device metadata)	Ensure notifications and the app work reliably on your device

Purpose: inform you of new missions, changes, and important operational events in near real time.

You can control notification permission in your device settings. Refusing notifications may limit your ability to receive mission alerts promptly.

2.7 Technical, diagnostic, and support data

Data	Why we use it
Crash reports and technical error logs (via our error-monitoring tools)	Detect, diagnose, and fix app bugs and stability issues
App version and related diagnostic metadata	Support troubleshooting and continuous improvement of the service

Purpose: maintain a secure, stable application and improve reliability for drivers.

Diagnostic tools are used for error monitoring and product quality, not for advertising analytics.

3. How the data is used (summary of purposes)

We use Driver App data to:

Authenticate drivers and protect accounts
Assign and execute vehicle transport missions
Track delivery progress (including background location when permitted)
Document vehicle condition, damages, signatures, and delivery proofs
Coordinate operations between drivers, dispatch, and customers
Record working time when time-clock features are used
Notify drivers of operational events
Secure, maintain, and improve the application
Comply with legal obligations and defend legitimate rights (including evidence related to missions)

Depending on the processing activity, Mobvious relies on one or more of the following bases:

Performance of a contract (providing the driver tools needed to perform missions)
Legitimate interests (operations, security, fraud prevention, service improvement, evidence of mission execution), balanced against your rights
Legal obligations where applicable (for example employment, tax, or transport-related requirements)
Consent where required by law for specific device permissions (location, camera, notifications) — you can withdraw device permissions in system settings, understanding that some app features may no longer work

5. Who can access the data

Access is limited to people and systems that need it to operate the service, for example:

Mobvious operations and support teams
Your employer / partner organization (when you drive on their behalf through Mobvious)
Customer organizations involved in a mission, only for data relevant to that mission (for example delivery status, proofs, or expertise documents)
Technical service providers acting on our instructions (hosting, push notifications, crash reporting, cloud file storage)

We do not sell personal data.
We do not share driver location or mission data with unrelated third parties for marketing.

6. Data retention

We keep data only as long as needed for:

mission execution and customer service
operational records and quality control
legal, accounting, insurance, or dispute-related requirements
security and fraud prevention

Retention periods depend on the type of data and applicable legal obligations. When data is no longer required, it is deleted or anonymized according to our internal retention rules.

7. Security

We apply technical and organizational measures appropriate to the risk, including:

authenticated access to the Driver App and APIs
encrypted transport of data (HTTPS)
restricted access to operational systems
monitoring of technical errors to detect and remediate issues

No system is perfectly secure, but we work to protect your information against unauthorized access, loss, or misuse.

8. Your rights

Subject to applicable law (including the GDPR where it applies), you may have the right to:

access your personal data
rectify inaccurate data
erase data in certain cases
restrict or object to certain processing
data portability where applicable
withdraw consent for processing based on consent (for example by revoking a device permission)

To exercise these rights, contact us using the details below. You may also lodge a complaint with your local data protection authority.

Note: some data must be retained for operational or legal reasons (for example completed mission records or signed delivery proofs) and cannot always be deleted immediately.

9. Permissions you control on your device

Permission	Used for	If refused
Location (precise / always)	Live tracking during missions	Mission tracking and some operational features will not work correctly
Camera	Photos of vehicles, damages, documents	You may still be able to select existing photos where allowed; camera capture will not work
Notifications	Mission alerts and service messages	You may miss time-sensitive mission updates

You can change these permissions at any time in your phone settings.

10. International transfers

If service providers process data outside your country (for example cloud infrastructure or error monitoring), we take steps required by applicable law to protect that data (such as appropriate contractual safeguards).

11. Changes to this notice

We may update this page when the Driver App or our practices change. The “Last updated” date at the top will be revised accordingly. Significant changes may also be communicated through the app or other appropriate channels.

12. Contact

For questions about this notice or about personal data processed through the Driver App:

Website: https://mobvious.me/
Mail: support@mobvious.me